Returns & Exchanges

If you are not entirely satisfied with your purchase, you may return it within 14 days of receiving the goods. The items must be unused, and in the same condition as they were when you received them. Shipping and handling costs will not be refunded. Step by step instructions on how to return an item can be found inside each delivery.

Sometimes a product return may be necessary, even though the wide selection of quality products, search functions and product decriptions of our webstore help you to choose the desired products that fit.

If you are a consumer you have the right to cancel your order in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.

You must make your notification of cancellation clearly by sending us a cancellation notification including an order identification number and a product number(s) to our e-mail address We do not accept returns that have not been reported. The complete step-by-step instructions on how to return an item can be found inside each delivery.

You have to pay for the costs of the return of the goods. Such costs will not be returned to you.

The right to cancel applies solely to, and the goods returned shall respectively be set in their original package, be unused, and be well packaged for the return delivery.

If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below.  If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt).

When returning the goods, please attach your bank account number so that we can pay your payment for your order back to you. We will return such payment promptly to you in accordance with the Consumer Protection Act.

When using Posti mail service, our returning address: TULLINTORI PAKETTIAUTOMAATTI 33104

Spesiaali Koot A ja O Oy

Tullikatu 6

33100 Tampere


Our personnel are happy to help you in any questions regarding product returns so please do not hesitate to contact us either by phone or e-mail at:

+358 3 2535 988

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